Sugarboo & Co.

The ask

Sugarboo & Co. was referred to us from a Shopify Plus representative who knew we would be able to help them with some technical compatibility issues they were having with ShipStation, a third-party integration that manages shipping, invoicing and payments.

Our client needed more flexibility when it came to wholesale payments and the templates within ShipStation’s standard model weren’t meeting the expectations of the business. In addition, Sugarboo & Co.’s payment processing was being done manually, causing them to lose precious time and money. They had to find a solution soon.

The answer

Our technical partnership with ShipStation allowed us to expedite our client’s customer service requests and resolve a number of technical issues. We were also able to create a custom app that automated a portion of a payment depending on fulfillment of the product. Gadget, a quick app builder, allowed us to meet the client’s tight deadlines and provide solutions to their problems immediately.

The Impact

It was imperative that our developers and project managers maintained a high level of communication with the Sugarboo & Co. internal team. We were “in the trenches” with them as we troubleshooted their payment challenges and brainstormed new ways to solve them.

We quickly became an extension of their team, and we continue to assist them in refining their ordering, fulfillment and payment process. Our partnership has even extended to assisting them in-person at trade shows in order to fully understand the intricacies of their business and continue to help them grow.