Step One: We examine your website through a customer lens
The first thing our team will do is to visit your customer-facing website. In addition to evaluating your site’s overall appearance and design, we will screen for inefficiencies and glitches in the browsing and purchasing process. We will also assess your site’s ability to engage your customers and your site’s performance on mobile, tablet, and desktop.
Step Two: We review the back end of your website
Customers may not be able to see the back end of your website, but it is just as important as your site’s front end. So during the next phase of your audit, we will go through your site’s back end to see if you are taking full advantage of all the opportunities that enable you to optimize your website. For example, we will look at your database, apps, and applications that allow your website to function fully.
Step Three: We provide you with a report of our findings
Upon completing your website audit, we will organize our findings and summarize them in a report. As no two websites are exactly alike, your report will be full of feedback and suggestions that are specific to your unique site. Here is a look at what you can expect to receive in your report:
- A summary of your site’s strengths and weaknesses
- Recommended services that will address your site’s problems
- Solutions that will generate more revenue by improving the customer experience
We know you are eager to improve your site quickly, so strive to have your customized report completed within 5 business days. One of our specialists will also be available to review audit findings in detail and answer any questions you may have.